Privacy Policy – fragmarket.org
Effective Date: 01/04/2026

This Privacy Policy describes how fragmarket.org (“we”, “our”, or “us”) handles, processes, shares, and protects personal information when you access our website fragmarket.org and use our services, including the purchase and delivery of gaming skins and related digital items. By continuing to use the website and services, you acknowledge and accept the practices described in this Policy.

1. Data Controller

The data controller responsible for your personal information is SYNVEX LTD (Company No. 17048214), incorporated in England and Wales.

Registered office: 5 Kew Road, London, United Kingdom, TW9 2PR Contact email: info@fragmarket.org

2. Categories of Information We Process

We may collect and process the following types of data:

· Personal and contact details such as your name, email address, billing information, and any details you voluntarily submit.

· Order and transaction records including purchase history, invoices, and payment confirmations.

· Payment-related data, handled securely by third-party payment providers (we do not retain full card information).

· Steam and trading details such as your Steam profile name, trade URL, and delivery-related information.

· Technical data including IP address, browser type, device information, operating system, cookies, and similar identifiers.

· Communication data from messages, support requests, or any correspondence with us.

· Verification data where required for compliance purposes (e.g. identity documents, proof of address, date of birth) in line with AML/KYC obligations imposed by financial partners or regulations.

3. How Information Is Collected

Information may be obtained through:

· Direct submission when you register, place an order, or contact support;

· Automated technologies such as cookies and analytics tools during your interaction with the website;

· Third-party services, including payment processors and integrated platforms (e.g. WooCommerce, PayPal, Stripe).

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4. Purposes of Processing

Your information is used for the following purposes:

· Processing and completing transactions, including delivery of CS2 items via Steam trade mechanisms;

· Providing customer support and responding to inquiries;

· Maintaining, securing, and improving our website and services, including fraud detection, debugging, and analytics;

· Complying with applicable legal, regulatory, accounting, and tax obligations, as well as AML/CTF requirements;

· Enforcing our Terms of Service and protecting our legal rights.

We only process personal data where it is necessary for these purposes.

5. Disclosure of Information

Your personal data may be shared with:

· Payment institutions, acquiring banks, and card networks for fraud prevention, compliance, and transaction handling;

· Service providers involved in hosting, analytics, communication, and customer support;

· Valve/Steam when required to complete trades;

· Regulatory bodies, authorities, or legal advisors when disclosure is required by law or necessary to protect our interests.

We do not sell or rent your personal data to third parties. Payment processing is carried out directly by authorised providers, and we do not have access to full payment card details.

6. Communications

We may use your email address to send:

· Order confirmations and transaction updates;

· Service-related or security notifications;

· Marketing messages, if you have provided consent (you may opt out at any time, while essential service communications will still be sent when necessary).

7. Cookies and Tracking Technologies

Cookies and similar technologies are used to ensure proper website functionality, remember user preferences, analyse traffic, and support marketing activities.

You may manage or disable cookies through your browser settings or available preference tools. Please note that disabling certain cookies may impact the functionality of the website.

8. Data Retention

We retain personal data only for as long as necessary:

· Support communications are stored while needed to resolve inquiries and maintain records;

· Transaction and accounting data may be retained for up to 6 years in accordance with legal and financial obligations;

· KYC/AML-related records are kept for at least 5 years or longer if required by applicable regulations;

· Cookie and analytics data are retained according to their respective lifecycles or until manually deleted.

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9. Your Rights

Under UK GDPR, you are entitled to:

· Request access to your personal data;

· Request correction or deletion of inaccurate or unnecessary data;

· Restrict or object to certain types of processing;

· Request data portability;

· Withdraw consent where processing is based on consent;

· Lodge a complaint with a supervisory authority. To exercise your rights, please contact us at info@fragmarket.org

Our services are intended for individuals aged 18 and above. We do not knowingly collect data from minors. If such data has been provided, please contact us so it can be removed.

You also have the right to submit a complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

10. Updates to This Policy

We may revise this Privacy Policy periodically. Any updates will be published on this page with a revised effective date. Continued use of the website after changes indicates acceptance of the updated Policy.

11. International Data Transfers

Your data may be processed or transferred outside the United Kingdom or European Economic Area where necessary (e.g. by payment processors or infrastructure providers). In such cases, we implement appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

12. Data Protection and Security

We implement reasonable technical and organisational measures to protect personal data, including encryption and controlled access systems. While we strive to secure your information, no system can be guaranteed as completely secure. Users are responsible for safeguarding their account credentials.

Some transactions may be subject to automated verification or risk checks performed by financial institutions or fraud detection systems. Such processes may influence transaction approval. Where applicable, you may request human review of automated decisions.

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Contact Information

SYNVEX LTD
5 Kew Road, London, United Kingdom, TW9 2PR
Email: info@fragmarket.org