Frequently Asked Questions
1. How do I buy a skin?
Visit our store, select the desired skin, and proceed to checkout. After your payment is confirmed, you’ll receive your skin within 10-14 days through Steam.
2. How long does delivery take?
Orders are usually fulfilled within 10–14 business days. In case the selected skin is temporarily out of stock, we will either offer a similar item of equal value or provide a full refund.
3. Is a public Steam inventory required?
Yes, your Steam inventory must be visible and ready for trading to ensure successful delivery.
4. What if Steam is temporarily unavailable?
If Steam experiences downtime or maintenance, delivery times may be extended. Your order will stay active and will be completed once the service is back online.
5. Is it safe to sign in via Steam?
Yes. We use Steam’s official OpenID authentication, which allows you to log in without sharing your password. Your private account data remains inaccessible to us.
6. Can I switch my Steam account after ordering?
If processing hasn’t started yet, contact support as soon as possible to request changes. Once the trade process begins, updates may no longer be possible.
7. Do you keep my payment details?
No, all transactions are processed by certified third-party payment providers. We do not store your complete card or account information.
8. Is cancellation or a refund possible?
Yes, as long as the skin hasn’t been delivered or claimed. Reach out to support within 14 days of purchase. Refunds are issued to the original payment method, but suspicious or fraudulent requests may be declined.
9. How can I sell CS2 skins on your platform?
Sign in with your Steam account, choose the skins you want to sell, set your price, and submit the listing. Once approved, items are typically published within a few hours.
10. How do I get paid after selling a skin?
Funds are credited immediately after a successful sale. Ensure your payout details are correctly filled in under “My Account → Payout Details.” A 10% commission is charged on each completed transaction.
Yes, all items listed on the platform are verified and eligible for trade. Each skin undergoes a thorough check before being made available.